Online Travel Review Rating Scales and Effects on Hotel Scoring and Competitiveness

74 No. 1, pp. Filieri, R. and McLeay, F. (2014), “E-WOM and accommodation: an analysis of the factors that influence travelers’ adoption of information from online reviews”, Journal of Travel Research, Vol. 53 No. 1, pp. Fu Tsang, N.K., Lai, M.T.H. Law, R. (2010), “Measuring e-service quality for online travel agencies”, Journal of Travel & Tourism Marketing, Vol. 27 No. 3, pp. Haruechaiyasak, C., Kongthon, A., Palingoon, P. and Sangkeettrakarn, C. (2010), “Constructing thai opinion mining resource: a case study on hotel reviews”, Proceedings of the Eighth Workshop on Asian Language Resouces, pp. Jalilvand, M.R., Nasrolahi Vosta, L., Kazemi Mahyari, H. and Khazaei Pool, J. (2017), “Social responsibility influence on customer trust in hotels: mediating effects of reputation and word-of-mouth”, Tourism Review, Vol. 72 No. 1, pp. Jannach, D., Zanker, M. and Fuchs, M. (2014), “Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations”, Information Technology & Tourism, Vol.

It doesn’t have to be the end of your hotel though. The way you interact with that unhappy reviewer can elevate that negative review into a way for other potential guests to see how much you care for them even the unhappy ones. Your online reputation management strategy should include a branded website. The site should have information about your business, photos of the location and customer reviews directly on the site. This is the one place where you can effectively manage the way you present your business to the world. On other platforms, you’re at the whim of the business that owns the site as well as the customers who leave reviews. Your website is the place to maintain a positive presence. Always claim all your business names on various review websites and social media platforms. Once you’ve claimed all your social media and review profiles, you can slowly start building them.

He asked if we could pose with Partizani scarves for a photo that would be posted to a Facebook page he administers. He told us to pick our beers from a fridge – there was no tap. While we were enjoying our beers, he brought us snacks from the kitchen. Eventually we were the only customers. We then felt like guests at somebody’s home. The owner seemed really happy with us foreigners visiting his bar and the second round of beers was on him. An experience like this is a great example of Albanian hospitality! As one of our old sayings goes: Our house belongs to God and the Guest! Everywhere you go you will be made feel at home. I feel that Albanians are humble and really care about making a good impression. It’s not granted that all Albanians understand English (Italian or Greek might work better), but it’s not a problem. With goodwill, things go smoothly. There’s plenty of reasons to visit Albania.

The Lublin regional court (second instance) rejects the appeals of both the prosecutor (for unconditional detention) and the defence (for no preventive measures), confirming the district court’s verdict of conditional detention and thus accepting the PLN 300.000 bail. Bartosz is released late afternoon the same day, with no other measures being imposed by the court, nor announced by the prosecution. The prosecutor’s office issues a press release, questioning the court’s decision and insisting on the seriousness of the charges as well as alleged risks of fleeing the country and interfering with the investigation. It does not mention any preventive measures imposed by the prosecution. Pro-government media accuse the judge of being “a communist”, politicised and biased, asking if Bartosz will flee the country upon release. Bartosz Kramek’s attorney’s receive a notice by regular post of the prosecutor’s decision to impose a ban on leaving the country on him, issued on July 15th and shared with the Border Guard. Some commentators and journalists see it as a “trap” set to triumphally catch Bartosz, unaware of the decision, at the airport, “trying to flee the country”, expecting him to try to immediately return to his wife in Brussels.

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Author: timothy