Most Honeymooners go to Santorini. Personally if I were going to get married I would go somewhere more quiet and traditional like Sifnos. But with a good travel agent helping you it is possible to do both. Most ferries going to the Aegean islands leave from Pireaus which you can get to in 15 minutes by metro or taxi from central Athens. Others leave from Rafina and Lavrion which are both about an hour from Athens. The ferries to the Ionian Islands leave mostly from Kilini, Patras and a couple other towns in western Greece. There are modern high-speed ferries that cut travel time in half and cost twice as much as the regular ferries. The fleet of Flying Dolphins, which are small high-speeds, serve mostly the Saronic Islands where the sea is rarely rough. There are also the Blue Star ferries which are not as fast as a high-speed but fast enough and big and modern. You may have read that ferries are unreliable but that information is dated.

You can leverage social media to gather customer feedback, which is crucial when you want to create a Voice of the Customer strategy. In the past, Facebook reviews used a traditional five-star rating. Recently, that system changed so that users will now provide Facebook Recommendations (a one-click Yes/No rating system) to allow for simpler yet still detailed feedback. Even though most travelers leave their feedback on the sites above, it’s still worth monitoring your hotel’s reputation in other locations. Browse our guide of business review sites or check out the list below for more hotel sites that can increase your brand awareness and bring you more customers. By posting your hotel on as many sites as possible, you increase your online visibility and provide multiple ways for customers to leave feedback. That feedback not only provides the social proof needed for others to make an informed purchase decision, but it also shows you ways to improve the customer experience. Customer reviews data from ReviewTrackers reveals 48% of consumers will leave a review after a bad experience at a hotel. By monitoring consumer reviews, learning how to respond to negative reviews, and taking the time to improve the experience, you can create a better stay for future customers who can easily tell others about your hotel. Get tips, tricks, and insights from the team delivered to your inbox. How do you rank against competitors and the industry at-large? Subscribe for insights and tips on reputation management and customer experience. Meet with one of our product specialists to discuss your business needs, and understand how ReviewTrackers’ solutions can be used to drive your brand’s acquisition and retention strategies. One of our product specialists will be in touch with you soon. In the meantime, tell us more about yourself to help us tailor your experience.

Furthermore, misunderstandings are not only unpleasant for the customers and the restaurant staff involved, but also for other restaurant guests who might be discouraged from returning there. Negative reviews can have a huge impact, leading to big losses, as a study has shown. Modern tourists are very demanding. They expect restaurant and hotel services to be of the highest standards and menus that they can’t understand certainly don’t meet their high expectations. With the tourism industry being so competitive nowadays, any restaurant that doesn’t meet all customer expectations quickly faces customer dissatisfaction and, in the long-term, also lack of customers. All the things potentially caused by restaurant menus not being translated in languages that foreign customers can understand – bad first impression, smaller customer base, misunderstandings, customer confusion and customer dissatisfaction – in the end translate to customers choosing other restaurants and thus decreasing the revenue of hotels. Since investment in translating menus into different languages is very small compared to the potential of increasing revenue by offering services to foreign tourists, it certainly doesn’t pay off to be too tight in this area. 1 are pretty good examples). Internet is a great tool for tourists to share the experience of their travels with the world. But unfortunately, if their experience is bad, it also poses a serious threat to the reputation of their chosen service providers. Tourists are also often not able to separate one single experience they had in a certain place from all other experiences and impressions, which means that dissatisfaction caused by customers not being able to understand restaurant’s menu doesn’t only hurt the reputation of the restaurant, but very likely also the reputation of the hotel in general.

So travelers get to anonymously attack businesses with no accountability, but the businesses themselves have nowhere to safely speak out against TripAdvisor. Who is policing the police here? Fooling travelers into paying higher prices. As a travel writer and tour guide, I begrudgingly kept an eye on TripAdvisor over the years, mostly to monitor any funny business on my own tour listing. But I didn’t realize how low they had sunk until they acquired Viator in late 2014. I expected a public outcry over the blatant conflict of interest for a site that’s rating and reviewing tours to now be the ones selling those tours. Viator is to guided tours and activities what The Fork (or Open Table) is to restaurants, except that Viator’s commissions are a whopping 20% of the tour price. When they started out, they only allowed certain companies to join, there was an application process and not all companies were accepted.